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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
WarmMate Food Warming Mat is a roll-up kitchen essential that helps meals reach serving temperature quickly. Powered by a 330W PI heating film and directional heating technology, it distributes warmth evenly across the full surface in about 8 seconds, so you can keep pace with busy gatherings.
Crafted with food-grade silicone and a nano coating, the mat resists stains, cleans easily, and rolls up flat for compact storage. It works with glass, ceramic, stainless steel, or plastic cookware, simplifying setup in any kitchen or venue.
Choose from 9 temperature levels ranging from 104 to 248 F to suit different dishes and moments. Whether you want to keep soups hot, gently thaw ingredients, or encourage dough to rise, this mat adapts to your needs.
The 0-6 hour timer with auto shut-off lets you set it and relax. The mat maintains warmth and powers down when the timer ends, helping you manage energy and reduce waste during long events or late dinners.
Beyond a warmer, it serves as a reliable helper for thawing, dough rising, or portable catering. The roll-up design stores neatly, while the compact footprint makes it easy to transport for home use, catering gigs, or outdoor occasions.
Additional uses include holiday feasts, Ramadan tables, Sabbath gatherings, and everyday family meals where keeping items warm and ready matters. Its sturdy construction and straightforward operation aim to support you without promising outcomes, letting you decide what works best for your menu and guests.
Q: What can WarmMate Food Warming Mat do for me?
A: WarmMate can keep dishes hot, thaw ingredients evenly, and help dough rise, making it versatile for buffets, parties, and family meals.
Q: Is the mat safe and easy to clean?
A: Made with food-grade silicone and a nano coating, it rolls for storage and wipes clean with ease.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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