Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

If there is a delay in fulfilling your order, CanadianKitchenStore will notify you promptly by email.

Shipping Time

We ship across all provinces and territories in Canada.

  • Standard delivery: up to 5 business days after dispatch in most regions
  • Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes

While we always strive for timely delivery, once a package has been handed over to the carrier, CanadianKitchenStore is not responsible for carrier delays or weather-related disruptions.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Tracking details typically become active within 24–48 hours after shipment.

Shipping Rates

Shipping within Canada is free on all orders.

Expedited or express delivery options may be available at checkout for an additional fee depending on your location.

Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order. CanadianKitchenStore is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at:
canadiankitchenstore.ca@gmail.com

Please include clear photos of the package and its contents so we can assist you and resolve the issue as quickly as possible.

If your package is marked as “delivered” but you have not received it, please check with neighbours or your local delivery office. If the issue continues, email us and we will help you initiate a claim with the carrier.

International Shipping

At this time, CanadianKitchenStore ships only within Canada. We may expand our shipping coverage to international destinations in the future.

Contact

If you have any questions about shipping, please contact us at:

Email: canadiankitchenstore.ca@gmail.com