Refund Policy

Return Policy

At CanadianKitchenStore, we accept returns within 30 days only in cases where the issue is caused by the seller. Eligible return situations include:

• The package arrived damaged during shipping
• The item arrived damaged, defective, or different from what was ordered
• A consumable product arrived expired or near expiry

To be eligible for a return, the item must be unopened, unused, and in its original packaging, in the same condition as received. Proof of purchase is required.

To start a return, please contact our support team at:
canadiankitchenstore.ca@gmail.com

If your return is approved, CanadianKitchenStore will provide a prepaid return shipping label along with clear instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

For any questions related to returns, you can always reach us at:
canadiankitchenstore.ca@gmail.com

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Change-of-Mind Returns

Changed your mind? No problem. You may return any unopened item in its original packaging within 30 days of delivery for a full refund — no questions asked. Contact us at canadiankitchenstore.ca@gmail.com and we will send you a prepaid return shipping label, so your return is completely free.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a product that is damaged, defective, expired, or incorrect, contact CanadianKitchenStore as soon as possible so we can resolve the issue quickly and ensure your satisfaction.

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Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Opened personal-care or consumable items (unless faulty)
• Perishable goods (such as food or beverages)
• Custom or personalized products
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact CanadianKitchenStore before sending it back.

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Exchanges

The fastest way to receive the correct item is to return the original product (if eligible). Once the return is approved, you may place a new order for the desired item through the CanadianKitchenStore online store.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without explanation.

As with our standard return policy, items must be unopened, unused, and in original packaging, with proof of purchase.

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Refunds

Once your return is received and inspected, CanadianKitchenStore will notify you of the approval status. If approved, your refund will be issued to the original payment method within 10 business days.

Please note that banks or credit card providers may require additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us at:
canadiankitchenstore.ca@gmail.com