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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Start your day with the W&P Porter Ceramic Mug, a thoughtfully designed reusable cup built for coffee or tea on the move. The mint silicone sleeve provides a comfortable grip and protects hands while helping reduce disposable cup waste. This mug blends everyday practicality with a distinctive Terrazzo-inspired look that is truly one of a kind. While the edges of the silicone may vary slightly due to the manufacturing process, this natural characteristic adds to its character rather than signaling a flaw.
The Porter Mug is designed as a stylish, practical alternative to disposable cups or metal to-go mugs. The ceramic interior delivers a clean taste profile, while the silicone sleeve stays cool to the touch and remains gentle on surfaces. For longer warmth on frigid days, you might explore W&P insulated bottles and tumblers that are built to hold heat longer.
Grab your mug on a brisk morning commute and enjoy a warm sip during the ride. At the office, the soft sleeve sits comfortably in your hand while you focus on your tasks. When traveling, its splash-resistant lid helps you stay confident in transit, and its cup holder compatibility means it won’t spill in the car. On weekends, carry it along to a park or café for a consistent ritual that fits into your pace without creating extra waste.
With its one-of-a-kind Terrazzo pattern and durable construction, the Porter Ceramic Mug offers a practical, aesthetically pleasing option for everyday coffee or tea on the go. It invites you to reduce disposables while enjoying a dependable, easy-to-use cup that travels well and cleans up with minimal effort.
Q: Is the Porter Ceramic Mug dishwasher safe?
A: Yes, it’s dishwasher safe; you can also hand-wash or reheat in the microwave for quick warmth.
Q: What makes the Terrazzo design special?
A: Each mug is one-of-a-kind due to fused silicone flecks; edges may vary, adding character.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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