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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Urnex Puro Caff is a pure cleaning powder designed to elevate daily maintenance of espresso equipment. Packaged in a 20 oz jar (566 g), it’s built to tackle the stubborn build-up that can affect group heads, screens, and filters. Rather than a quick wipe, this formulation targets residue at its source, helping you maintain the clarity of your brews and the efficiency of your machine over time. While it’s compatible with traditional espresso systems and various brew devices, the focus remains on safe, practical cleaning without sensational claims. It’s a versatile option for both home setups and small-scale operations that value consistent performance and reliability in every cup.
The product’s design reflects real-world use: you can backflush group heads to help keep passages clear, soak components for deeper removal of deposits, and even use it directly in brew baskets or on dedicated cleaning cycles. Availability in bulk and tablet form gives you flexible options for different workflows, whether you’re refilling standard cleaning supplies or managing a larger roasting or café setup. The emphasis is on routine, not rush, so you can plan and execute effective cleanings without interrupting service.
Whether you’re preparing for a busy day, performing routine maintenance after a heavy service, or refreshing airpots between uses, Puro Caff offers a practical approach to cleaning that supports smooth operation and helps maintain the aroma and clarity of your espresso. The product’s guidance favors methodical steps and thorough rinsing to minimize residue buildup, while the bulk and tablet options make it easy to align with your shop’s cleaning cadence.
Q: What is Urnex Puro Caff used for?
A: A dedicated cleaning powder for espresso machines used in backflush and soaking to remove residue.
Q: How do I use Urnex Puro Caff?
A: Follow the backflush steps, soak time, and thorough rinsing; handle hot solution with care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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