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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Mineral scale can build up on heating elements, affecting heat and water flow. Urnex Full Circle Descaler removes lime scale using a plant- and mineral-based formula that is odorless and non-toxic. This easy-to-dissolve powder is designed to keep your machines running closer to their original performance, without the lingering vinegar aroma some descalers leave behind.
Designed to be safe on a wide range of equipment, this multi-use descaler can be applied to coffeemakers, espresso machines, and kettles. Regular descaling supports more consistent brewing temperatures and helps maintain cleaner internal passages, which may contribute to better water flow and steadier extractions over time. Descale once a month for coffee and espresso equipment that operates at its best and enjoy potentially better tasting coffee.
Open the two single-use packets and dissolve in warm water as directed. Run the solution through your machine following your usual cleaning routine, then rinse with fresh water. The product includes two packets for two cleanings.
Urnex prioritizes eco-friendly, biodegradable ingredients and responsible packaging. This descaler avoids vinegar odor and uses a formulation designed for easy dissolution in warm water, making routine maintenance a quick part of your coffee ritual.
Q: Which machines is this descaler compatible with?
A: Suitable for Keurig, De'Longhi, Nespresso, Ninja, Hamilton Beach, Mr. Coffee, and Braun.
Q: How often should I descale?
A: Descale as needed based on mineral buildup and water hardness, typically about once per month.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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