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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
SofterCharm Anti-Fatigue Kitchen Mats arrive as a practical 2-piece set in a versatile grey tone that fits a wide range of kitchens, sinks, laundry areas, and even compact home offices. The two sizes—17.3 x 47 inches and 17.3 x 30 inches—provide flexible coverage for longer prep zones or tighter workspaces. The cushioned surface adds a soft layer underfoot, offering noticeable comfort during hours spent cooking, washing dishes, or tackling standing tasks at a desk.
In everyday use, the mats feel unusually plush beneath the feet and offer a stable base as you move around the sink or counter. The neutral grey blends with most decors, helping stains stay less visible between cleanings. The surface is designed to resist water and oil, making spills easier to wipe away and helping your kitchen stay dry and clean without fuss.
This set is well suited for kitchens, behind the sink, at standing desk stations, and even laundry areas where you spend time on your feet. For best results, fully unfold the rug on a flat, dry surface. If wrinkles appear, let it rest to flatten naturally, or briefly apply warm air with a hairdryer to speed recovery. Do not use continuous heat.
With thoughtful design and durable materials, SofterCharm mats offer everyday comfort without being intrusive, and they help maintain a tidy, inviting space for meal prep, cleanup, or even desk tasks at home.
Q: What sizes are included in the SofterCharm Kitchen Mats 2-Pack?
A: The set includes two mats sized 17.3 x 47 inches and 17.3 x 30 inches for flexible placement.
Q: Are SofterCharm kitchen mats easy to clean and safe on slippery floors?
A: Yes. The surface resists water and oil, with a non-slip base to help mats stay in place on dry, flat floors.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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