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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Rishi Tea Simple Brew Teapot, a compact 20oz (600ml) vessel designed for hot or iced tea lovers who value clarity and control. Crafted from durable borosilicate glass, it resists thermal shock and lets you watch the tea leaves unfurl, releasing color, aroma, and subtle sweetness as the brew develops. The result is a sensory ritual you can enjoy at home or in the office without any guesswork.
The real centerpiece is the built-in filter. It keeps tea leaves safely in the pot for future steepings, so you can brew multiple infusions in one session without a lingering leaf sediment in your cup. When it’s time to clean, simply unscrew the filter from the lid and rinse. The design makes maintenance quick and straightforward, helping you keep your teaware in good condition with minimal effort.
The Simple Brew Teapot embodies a conscious approach to product design. From the farmers we work with overseas to the manufacturing conditions at home, the brand emphasizes materials and people in its ethics, aiming for a sustainable and resilient business model. Our promise to you is simple: we pursue high quality and a positive experience. If you ever feel the product does not meet expectations, please reach out to our customer service team for support.
Q: What makes the Simple Brew Teapot easy to use every day?
A: A built-in filter keeps leaves in the pot for future steepings, and the filter unscrews from the lid for quick cleaning.
Q: Does Rishi prioritize ethical sourcing and responsible manufacturing?
A: Yes. Rishi highlights sustainable sourcing and ethical manufacturing practices across its supply chain.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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