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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet a mug that brings warmth to more than just your beverage. The built‑in pocket cradles your fingers as you lift the cup, offering a comfortable, secure grip while you sip. With a generous 16 ounce capacity, it suits bold coffee, soothing tea, rich hot chocolate, or a hearty bowl of cereal. This is more than a mug; it’s a small ritual you can enjoy morning after morning.
Each oojdzoo mug is hand decorated by skilled artisans in an old town, using glazing techniques that yield vibrant, eye‑catching patterns. Because every piece is decorated by hand, expect tiny variations that add character and a sense of personal touch to your tableware collection.
The mug is crafted from natural Kaolin clay, a lead‑free and non‑toxic material. It is fired at 1350°C, delivering enhanced strength for daily use in busy homes, cafes, or small offices.
Beyond coffee, this mug works beautifully for tea, cocoa, juice, or even snacks. The upgraded capacity makes it a flexible option for home use or restaurant and cafe stock, adapting to your daily routines.
Designed for modern life, the mug is safe for the dishwasher, microwave, oven, and freezer, making it easy to heat, cool, and store without worry. Its sturdy construction supports busy days and cozy evenings alike.
Q: What makes the oojdzoo Hand Warmer Coffee Mug unique?
A: It features a built-in pocket that cradles your fingers while you sip, and each piece is handmade with a vibrant glaze.
Q: Is this mug safe for everyday use?
A: Yes. Made from kaolin clay, lead-free and non-toxic; it's dishwasher, microwave, oven, and freezer safe.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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