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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the MAYU Swirl Structured Water Carafe, a 51-ounce hand-blown glass pitcher designed to bring a touch of river-breeze clarity to your table. The device combines a transparent, premium glass carafe with a dedicated vortex base, offering a refined pouring experience that feels refreshing from the first sip. This setup supports a smooth, continuous flow and a no-plastic design that keeps the focal point on the water itself.
The swirl system works as water moves through the vessel, gently aerating the liquid as you pour. This motion may help refresh the water’s feel, while the engineered structure aims to balance the water’s characteristics for a more vibrant hydration rhythm. The base uses solid-state sensors to detect when the carafe is in place and automatically starts the swirling action, so you can focus on serving rather than setup.
The carafe is hand-blown from Grade-A borosilicate glass, offering clarity and durability, with a stainless steel, food-grade silicone-sealed pouring spout. Its 51-ounce capacity makes it suitable for family meals, gatherings, or daily hydration rituals. The base features a graystone-inspired aesthetic that complements modern kitchens and dining tables, and it charges via USB-C for convenience.
Each MAYU Swirl package typically contains the glass carafe, the rechargeable vortex base, a USB-C charger, and thoughtful packaging. It’s a tasteful gift for home entertaining, office hydration, or as a stylish everyday water dispenser that adds a sense of ritual to the simple act of pouring.
While not a medical claim, you may notice a smoother, more attentive hydration experience with each use, thanks to the combination of aeration and a carefully designed water path. Enjoy the look of a refined glass pitcher alongside the subtle, practical tech that brings a moment of self-care to your day.
Q: What is included in the MAYU Swirl box?
A: A 51 oz glass carafe, rechargeable vortex base, USB-C charger, and packaging.
Q: How does the vortex technology work?
A: The base detects the carafe and begins swirling to aerate water for a refreshed feel.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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