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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Enjoy rich crema and balanced flavor with a 20 bar professional pump that powers every shot. A built-in pre-soak wets the grounds before extraction, helping reduce bitterness and promote a more even extraction across the basket.
The 360° rotating steam wand offers flexible positioning for creating smooth, creamy foam for lattes and cappuccinos. The stainless steel nozzle is fully removable for easy cleaning and to prevent clogs, supporting quick, cafe-like foaming at home.
A high‑performance 1200W heating system and PID temperature control bring water to the ideal brew temperature quickly and hold it steadily. This combination supports a reliable cup in about 30 seconds when your schedule is tight.
Self-cleaning mode simplifies maintenance: a deep-clean cycle runs automatically to help keep the machine clean, reducing the need for external servicing.
The 58-ounce removable water tank minimizes refills, while a compact stainless steel body fits into tighter spaces without sacrificing durability. This design makes it suitable for apartments, studios, or any kitchen with limited counter space.
Included accessories, including filters, a tamper, and a 51mm portafilter, help you get started quickly and craft espresso, cappuccino, and other milk-based drinks with ease.
Q: What drinks can I make with the KOIOS EM621?
A: The EM621 can brew espresso shots and steam milk for lattes and cappuccinos, with the 20-bar pump and pre-soak optimizing crema and balanced flavor.
Q: How do I maintain the machine daily?
A: Use the built-in self-cleaning mode for deep cleaning cycles; regular rinsing and using the provided filters and tamper helps sustain performance.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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