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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed to support daily meal routines, the Itslife Soup Thermo blends a generous 32-ounce capacity with robust insulation. The interior is crafted from 18/8 stainless steel, offering a premium, plastic-free container that preserves taste and safety. The double-wall vacuum construction helps keep hot foods warm and cold foods fresh, so you can enjoy your meal at the right temperature wherever you are.
Two separate compartments allow you to layer different foods and prevent flavors from mingling. A silica gel seal covers the inner divider, ensuring a clean separation between sections. This thoughtful arrangement is ideal for soups, stews, grains, or salads that benefit from distinct textures and portions.
Practical features make lunchtime smoother. The screw-cap design includes a seal washer to help prevent leaks, while the hidden handle and folding spoon stay discreet until you need them. The bottom silicone pad stabilizes the jar on a table or inside a bag, reducing the chance of tipping or spills.
In everyday use, you can depend on performance without compromising on safety or taste. The container is BPA-free and plastic-free, with a durable 18/8 stainless steel body that stands up to daily use, car trips, or office commutes. For best results, preheat hot foods by pouring in hot water and letting the jar warm for 10–20 minutes before filling; for cold foods, chill the container beforehand in the refrigerator for the same duration. Before opening at lunchtime, release the air by opening the exhaust valve for a moment and then turn the hidden handle for easy access.
Use cases include workdays, school lunches, road trips, and picnics. Whether you’re preparing a steaming soup, a hearty chili, or a cool grain bowl, this thermo offers flexibility without sacrificing flavor or texture. Itslife focuses on everyday needs, delivering a versatile container that helps you enjoy meals away from home with ease.
Rinse after use and avoid abrasive cleaners. Keep the lid and seals clean to maintain performance. Follow the preheat and air-release steps to get the best results from the insulation system.
Q: Is the Soup Thermo leakproof when sealed correctly?
A: Yes—the screw cap with seal washer is designed for leak-proof performance when tightened.
Q: How long can hot or cold food stay inside the container?
A: Hot foods stay warm for up to 6 hours and cold foods stay fresh for up to 8 hours.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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