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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the iTRUSOU Food Warming Mat, a rollable warming tray designed to keep foods at the ideal warmth during meals, buffets, parties, and Sabbath gatherings. The surface warms gently without drying, and the range from 104°F to 212°F gives you flexible control over serving temperature, so each dish can stay inviting from first platter to last bite.
With a generous heating area, this mat covers a broad table space, allowing you to arrange multiple dishes side by side. The upgraded silicone features a nano-coating for a smoother wipe-down, while a detachable silicone strap makes rolling up and storing simple when the event ends.
Picture a weekend family dinner: you lay plates along the mat, guests help themselves, and you subtly replenish as needed. At a party, the mat becomes a mobile warming station, delivering even heat across a dozen dishes. For Sabbath or daily meals, set a comfortable warmth and keep dishes ready without constant babysitting.
Its large heating area supports multiple items at once, while the adjustable temperature range gives you flexible control over how hot each dish stays. The rollable form makes storage neat and convenient when not in use.
Please note: avoid prolonged use on surfaces that are not heat-resistant. For Corian, granite, or marble countertops, place a heat-resistant pad or trivet beneath the mat to protect surfaces.
Designed with an upgraded silicone body and a nano-coating, the mat prioritizes practical cleanup and long-lasting use. The even heating distribution across the surface helps ensure consistent warmth across all dishes, making it a versatile companion for casual dinners and more formal gatherings alike.
Q: How large is the warming mat and can it hold multiple dishes?
A: The generous surface fits several dishes at once, helping you keep items warm.
Q: Can I customize temperature and timer settings?
A: Yes, choose 7 heat levels (104–212°F) and set a timer from 1 to 99 hours, with continuous mode.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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