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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Ibyx Elegant Sliding Tray helps reclaim valuable counter space by storing heavy appliances under the cabinet. Its smooth, whisper-quiet motion lets you pull out a coffee maker, air fryer, or toaster when you need it, then tuck them away with ease.
Whether you’re savoring a busy morning or preparing a family dinner, the tray slides smoothly from under the cabinet, letting you access your coffee maker, air fryer, toaster oven, or grinder without moving the entire appliance. The bamboo top adds a warm, natural look that complements most decors while the rubber wheels provide stable, quiet operation.
In practice, you might pull out the coffee maker to fill the carafe, then push it back under the cabinet between brews. When you’re hosting guests or cooking a large meal, you can reposition taller appliances to free counter space without juggling cords or heavy lifting.
The Ibyx tray is developed with environmentally friendly bamboo and top‑quality components. The Vancouver design team emphasizes durability, countertop protection, and easy maintenance. If anything goes wrong, we’re here to make it right.
Choose the size that best fits your most-used appliances, then practice a few gentle pulls to gauge the glide. Wipe the surface with a damp cloth and occasional light oiling will help preserve the bamboo’s finish. No heavy installation is required, so you can rearrange as your kitchen evolves.
Q: What sizes does the Ibyx sliding tray come in?
A: The trays come in several sizes including 13x10.5, 16x12, 14.5x7.5 and 14x9.5 to fit common appliances.
Q: Is the tray easy to install under the cabinet and does it protect countertops?
A: Yes, designed for under-cabinet use with a smooth glide and no permanent mounting, helping protect countertops from scratches while keeping appliances reachable.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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