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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Glastal introduces double-walled glass mugs that merge refined design with everyday practicality. Made from tasteless borosilicate glass, these mugs are light to hold yet sturdy enough for daily use. The surface remains clear and pristine, inviting you to savor the color and aroma of your drink.
Under each mug’s glass floor sits a hydrophobic silicone membrane that helps equalize pressure between the two walls. This feature allows the cup to breathe, so cold beverages stay condensation-free on the exterior and your table stays dry. The double-wall construction also helps keep hot drinks warmer and cold drinks cooler for longer than single-wall alternatives, making them versatile for coffee, tea, or even desserts like ice cream and yogurt.
Each mug is hand-blown by skilled glassblowers, resulting in a light, crystal-clear silhouette with a smooth, comfortable touch. The borosilicate glass resists temperature changes, letting you enjoy a hot beverage without scalding the fingers, while the transparent material showcases the drink’s color and layers.
With a simple, elegant shape and a sturdy handle, these mugs suit a wide range of occasions—from a relaxed morning routine to an office break. Their versatile look pairs well with a variety of table settings and makes them a thoughtful gift when paired with the gift-ready packaging.
Because these mugs are mouth-blown and finished by hand, small variations in shape or size may occur, adding charm to each piece. A logo label is included on the cup but can be removed without residue. For longevity, hand-wash the mugs and avoid contact with sharp objects during cleaning. A traditional bottom finish may include a small ending hole.
Q: What is the key benefit of the double-walled design?
A: A double-wall design helps keep beverages hot or cold longer and reduces external condensation.
Q: How should I care for these mugs?
A: Hand-wash recommended; avoid sharp objects; note minor variations from hand-blown craftsmanship.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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