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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Ftzataz Sourdough Warming Mat with Bread Proofer Box combines a warming mat with a thermal insulation box, creating a stable, gentle warmth that supports dough fermentation. Thoughtfully designed for home bakers and hobbyists, this unit helps you plan bake days with more predictability while preserving the natural aroma of your starter.
Operate the setup within 59°F to 140°F (approximately 15°C to 60°C), adapting to the needs of different doughs. While standard dough often ferments around 95°F to 100°F (approximately 35°C to 38°C), you can dial in a precise range to suit your recipe. A note on readings: the controller may display 5–15 degrees higher than the target due to heat exchange, helping the heating pad reach the desired temperature more reliably.
Built for daily kitchen use, the outer shell combines durability with practical maintenance. The design reduces heat loss and supports the proofing environment without collapsing under routine handling, while remaining straightforward to wipe down and reassemble between bakes.
Whether you’re proofing sourdough starters, shaping artisanal loaves, or experimenting with different doughs, this setup aims to provide a reliable, repeatable warmth. The result can translate into smoother fermentation, consistent rise, and a more predictable bake schedule. Benefits described are potential outcomes of using a stable, controlled warming environment, not guaranteed results.
Ftzataz offers responsive after-sales support. If you encounter any issue, you can reach out anytime—assistance is available when you need it.
Q: What is the Ftzataz Sourdough Warming Mat used for?
A: It provides a stable, warm environment with an adjustable range to support dough fermentation and proofing.
Q: How durable is the proofer box and how do I care for it?
A: The outer surface uses upgraded Oxford fabric with thick insulation for heat retention, and it cleans easily.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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