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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Ember Sipping Lid is a versatile add-on that broadens how you enjoy hot beverages on the go. It provides a classic, always-open sipping option that complements the Ember Travel Mug lineup. This lid offers a practical alternative to the standard leakproof lid that ships with the mug, giving you a straightforward way to enjoy your drink without extra fiddling.
Designed for everyday use, the lid combines a simple two-step setup with reliable performance. It feels lightweight in the hand and blends with the mug’s clean aesthetic, offering a seamless look whether you are commuting, at the office, or traveling. When you want a quick, uninterrupted sip, this lid is ready at the press of a button and twist of the seal.
Attach the lid in two simple steps: first remove the leakproof lid by twisting counter clockwise; then press the Sipping Lid firmly onto the mug and twist to seal. The result is a tidy top that stays ready for the next sip, so you can focus on your day rather than lid adjustments.
Whether you are starting a busy morning or taking a short break between meetings, the Sipping Lid offers a convenient way to enjoy hot beverages without delaying your rhythm.
The Sipping Lid is compatible with all first and second generation Ember Travel Mugs, providing a flexible upgrade for existing setups. The lid features a clean, tactile edge and a smooth fit that aligns with Ember’s understated design language, making it a practical accessory that does not overwhelm the mug’s look.
In short, this lid aims to enhance your sipping moments with a straightforward, dependable design. It is a potential plus for those who want quick access to a warm beverage during busy days, without committing to a more complex setup.
Q: Is the Ember Sipping Lid compatible with all Ember Travel Mugs?
A: Yes, it fits all first and second generation Ember Travel Mugs.
Q: How do I install and clean the Ember Sipping Lid?
A: To install, press onto the mug and twist to seal. For cleaning, hand wash and remove the lid to wash beneath.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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