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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Ember Mug 2 with Temperature Control brings a precise, hands-on approach to your coffee ritual. You can dial in a sipping temperature between 120°F and 145°F, so your warm beverage stays within your preferred range from the first sip to the last. On a full charge, it can maintain heat for up to 80 minutes, and with the redesigned charging coaster, you can keep your drink warm for longer sessions at a desk or in a kitchen where time seems to slip away.
Pair the mug with the Ember app to set exact temperatures, receive gentle reminders, track caffeine intake, and save presets for your favorite drinks. You can also customize the LED color to suit your mood or room lighting, adding a personal touch to your daily routine without getting in the way of your flow.
Built for everyday life, Ember Mug 2 blends durable hardware with thoughtful details. It wakes when hot liquid is poured and enters sleep mode based on motion, while a memory feature recalls your last temperature to start your next sip at a familiar setting.
In real-life moments, imagine a busy morning where you pour a hot cup and watch it hold your preferred warmth while you close a meeting note. Or enjoy a latte that remains inviting hours later, without the need to reheat. The Ember Mug 2 is designed to fit into your desk, kitchen, or studio space, offering a simple upgrade to your daily routine and a reliable companion for those moments when timing matters.
Q: How long does Ember Mug 2 stay warm?
A: Up to 80 minutes on full charge; all day on the redesigned charging coaster.
Q: Is Ember Mug 2 dishwasher safe?
A: No, it is hand wash only with a scratch-resistant coating.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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