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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the ChugJug Insulated Water Bottle, a 32 oz companion built for everyday life. From early-morning commutes to gym sessions and long study days, this bottle blends sturdy construction with practical details to support your hydration routine. The result is a reliable vessel that feels great to hold, carries with ease, and keeps your drink at the right temperature when you need it most.
Engineered for real life, the bottle uses premium 18/8 stainless steel with double-wall vacuum insulation. The design minimizes condensation on the outside so your hands stay dry, your desk stays puddle-free, and your bag stays comfortable to carry. It’s built to perform across your day, whether you’re sipping iced water between classes, enjoying a hot tea after a workout, or grabbing a quick refill on the way to a meeting.
Two lids give you flexibility without compromise. The leakproof straw lid is ideal for sipping on the move, while the wide-mouth chug lid makes quick, one-handed hydration after a workout or a long day. Both lids seal securely and are designed to fit neatly in bags or cup holders for easy portability.
A removable shoulder strap adds hands-free versatility, letting you carry the bottle over the shoulder or crossbody when you’re on the move. When you want a handheld option, simply unclip the strap. There’s even storage inside the bottle for the strap when not in use, keeping your kit tidy and ready.
Available in vibrant colors, the bottle features thoughtful details like a detachable star charm and a rugged carabiner clip. These touches let you express your personality while keeping hydration practical and ready for everyday adventures. There’s even room to add a favorite charm to make it truly yours.
Designed for ongoing use, this BPA-free bottle is built to last. For best results, hand washing is recommended. Note that the strap stores inside the bottle when not in use, and the lids are designed for easy cleaning and reliable performance day after day.
Q: What is the capacity and temperature range of the ChugJug bottle?
A: Capacity is 32 oz; it keeps drinks cold up to 24 hours and hot up to 12 hours.
Q: Are the lids leak-proof and easy to clean for daily use?
A: Yes, the 2-in-1 lids are designed for reliability; hand washing is recommended for best care.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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