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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed to blend natural warmth with functional precision, this bamboo tea tray offers a smooth, easy to clean surface that supports a mindful brewing routine. The bamboo's subtle grain and gentle texture create a calm, organized space for tea preparation, while its compact footprint helps keep your desk tidy during your ceremony.
The tray integrates a hollow drainage grid that guides liquid away efficiently, helping you maintain a pristine workspace as you pour. Its understated elegance makes it suitable for a variety of tea settings, from a quiet morning ritual to a social afternoon session with friends.
The plate surface is detachable, which means you can quickly dump waste water and rinse away tea scales after a session. The bottom is polished and finished, and the tray includes four small non-slip mats to protect delicate surfaces.
sized at 30x18x5.2 cm, this bamboo tray is ideal for Gongfu-style tea service for 2 to 3 people. It helps you keep your teawares organized and your workspace orderly while you brew.
Use it in the kitchen, dining room, hotel room, or even outdoors. The tray’s natural look complements wood, ceramic, and other tea ware while remaining practical for daily use.
Constructed from bamboo, the tray balances durability with a lightweight feel. Its drainage design, detachable surface, and anti-slip base reflect thoughtful craftsmanship that supports a relaxed and focused tea time. This tray is a compelling option for collectors and daily tea lovers alike, offering a sensible combination of form and function without overpromising outcomes.
Q: What size is the Bsigo Bamboo Tea Tray and what setup is it best for?
A: The tray measures 30x18 cm, ideal for a Gongfu-style setup serving 2 to 3 guests.
Q: How does the detachable design help with cleaning?
A: The detachable surface allows easy dumping of wastewater and quick cleaning of tea scales after use.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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