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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Experience crisper, better-tasting water with the ZeroWater Replacement Filters (2-pack). Designed to slip into ZeroWater pitchers and dispensers of every size, these filters keep everyday hydration simple and reliable, whether you’re at home, in the office, or on the go.
This filtration system goes beyond carbon alone. A five-stage process uses ion-exchange technology to target a broad range of contaminants, helping water look clearer and taste fresher with every fill.
NSF certification confirms reduction of lead and other heavy metals, while independent lab testing reports up to 99.6% reduction of total dissolved solids — roughly twice the performance of a leading brand in controlled tests. This information reflects tested results, not guarantees for every use case.
Use ZeroWater filters at home, in the office, or on the go. Whether you prefer a pitcher, bottle filtration system, or portable cup, cleaner water can follow you through daily routines and small rituals alike.
Some ZeroWater filters may be compatible with other brands of water pitchers. Always verify fit for your model to ensure proper seal and performance.
In short, the 2-pack offers a simple, reliable way to refresh your hydration routine with cleaner-tasting water, backed by filtration that targets common contaminants while staying easy to replace and store.
Q: What makes ZeroWater replacement filters different?
A: They use a five-stage filtration with ion-exchange technology to reduce contaminants and total dissolved solids, offering cleaner-tasting water.
Q: Are these filters compatible with other pitcher brands?
A: Some ZeroWater filters may fit other pitcher brands. Check fit for your model to ensure proper installation.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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