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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the TOWINGO 12-inch tongs, a versatile trio crafted to handle a wide range of kitchen tasks with ease. The set embraces silicone tips that are safe for nonstick cookware, offering a gentle touch that helps you grab, flip, and serve with confidence.
Every piece is designed to stay clean on the counter thanks to a built-in kickstand, and a practical locking feature prevents accidental opening while you store or transport them. With three distinct tongs—Classical Food Tong, Spatula Tong, and Pasta Tong—you can switch from turning vegetables to serving pasta without swapping tools.
Heat resistance up to 600°F (315°C) ensures you can move hot foods directly from boiling water, a hot pan, or a grill without worry. The 100% food-grade silicone is gentle on cookware and dishwasher-safe, making cleanup straightforward after family meals or weekend gatherings.
In everyday use, these tongs shine in multiple roles. Use them to toss a fresh salad, lift grilled chicken, drain boiled shrimp, or grab slippery noodles straight from the pot. The trio design means you have a specific tool for each job, reducing the need to improvise with a single, all-purpose tong.
From casual weeknight dinners to social buffets, the TOWINGO tongs pair practicality with a simple, reliable aesthetic. The grey finish adds a modern touch to your kitchen toolkit, blending seamlessly with most cookware and dinnerware.
Q: Are these tongs safe for nonstick cookware?
A: Yes. The silicone tips are gentle on nonstick surfaces and won’t scratch pans.
Q: What’s included in the 3-piece set?
A: A classical Food Tong, a Spatula Tong, and a Pasta Tong, each 12 inches.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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