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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
This thicker Top Mat is crafted for Ninja Luxe ES601 and ES701 machines. Made from food grade silicone, it sits atop the machine to shield the stainless finish from heat and daily use. The result is a cleaner surface and simpler upkeep after each brew.
Practical use tips and care guidance help you get the most from the pad. While in operation, its surface remains stable, and its silicone construction is designed to tolerate routine heat and moisture without staining or warping. If the machine runs for an extended period, you may find it beneficial to remove the mat briefly to help dissipate heat and maintain performance.
Real world scenarios illustrate how this mat can fit into everyday cafe routines. Picture a morning rush with quick tool access, spills wiped away in seconds, and a stainless top that stays looking neat after long hours of use. This is a practical accessory designed to complement your Ninja Luxe setup, offering a stable, low effort solution that aligns with common workflow needs.
Q: What is the main purpose of the Top Mat for Ninja Luxe?
A: To protect the machine top from heat and spills while keeping tools organized and within easy reach.
Q: Does the thicker version fit Ninja Luxe ES601 and ES701?
A: Yes, it is designed for ES601 and ES701, providing a stable, non-slip surface on the top.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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