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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Ochcahser Matcha Set, a thoughtfully crafted 4‑piece collection designed to bring a refined, cafe‑like experience to your daily tea ritual. This compact ensemble pairs a ceramic chawan with a practical spout, a handcrafted bamboo whisk (chasen) with 76 fine tines, a bamboo scoop for precise measuring, and a ceramic whisk holder that keeps your tools neatly arranged. It’s an inviting starter kit for newcomers and a stylish upgrade for seasoned matcha lovers alike.
The ceramic bowl features a built‑in spout that guides a smooth, controlled pour. This small design detail helps you aim with precision, reducing splashes and inviting a calmer, more deliberate preparation ritual.
The bowl’s glazed interior not only looks elegant but also helps prevent tea residue from sticking, making cleaning straightforward. The glaze is lead‑free, contributing to a safe, low‑maintenance setup.
The matcha whisk is handcrafted with about 76 fine tines designed to deliver even agitation and a creamy froth. Paired with the bamboo scoop, the kit offers an intuitive workflow from measurement to whisking.
The ceramic whisk holder offers a tidy resting spot for your tools between ceremonies, helping your tea station stay organized and ready for your next brew.
Whether you’re starting the day with a ceremonial vibe or winding down with a calming mid‑afternoon ritual, this set supports a stylish, mindful experience. For ongoing care, rinse after use and dry gently to maintain the finish.
Satisfaction Service: We back the ceramic chawan with post‑purchase support to help ensure a satisfying experience. This collection aims to blend style with everyday usability, offering a refined path to your matcha moments.
Q: What is included in the Ochcahser Matcha Set?
A: The set includes a bamboo whisk with 76 tines, a bamboo scoop, a ceramic 500 ml chawan, and a ceramic whisk holder.
Q: Is the glaze lead-free and easy to clean?
A: Yes. The interior glaze is lead-free and designed for easier cleaning, supporting a tidy matcha routine.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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