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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Designed for the modern kitchen, the Katuchef board is crafted from 100% pure titanium, offering a surface that resists corrosion, water, and odors while staying sturdy under heavy use. A blue protective film guards the surface during shipping and must be peeled away before first use to reveal the full performance of the material. Once uncovered, the board presents a smooth, welcoming surface that’s simple to wipe clean and ready for a variety of prep tasks. The double-sided design adds versatility, allowing you to allocate one side for certain ingredients and the other for others, helping you keep tasks organized and organized at a glance.
Why titanium matters: Titanium combines durability with hygienic properties, providing a surface that won't absorb liquids or residues. This makes cleanup quicker and easier, and it supports a kitchen environment where cleanliness is a priority. The board’s surface is described as dishwasher safe, which can simplify post-meal cleanup when convenient, while still offering a lightweight and portable profile that makes storage straightforward.
Q: Is the NGWDBA Katuchef Cutting Board safe to use after peeling the film?
A: Yes. Peel the blue film before first use for a clean, food-safe surface.
Q: How should I care for this board after cooking?
A: Rinse or wipe with water; it is dishwasher safe and resists liquids and odors.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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