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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Elevate your home espresso with the Neretva Espresso Machine, a compact, stainless steel unit designed for consistency and creative brewing. It features a powerful 15-bar high-pressure pump, precise 198°F temperature control, and uniformly moist pre-infusion to help maximize flavor extraction. The built-in visible pressure gauge makes it easier to fine-tune your shot, turning every pull into a guided exploration rather than a guess. This machine is built for the home barista who loves experimenting with crema, aroma, and texture while keeping the setup approachable and reliable.
With a 15-bar pump, you can aim for strong extraction while the precise temperature control helps preserve delicate aromatics. The low-pressure pre-infusion gradually builds pressure at the start, reducing air bubbles and encouraging even flavor development across the puck. Real-time feedback from the gauge supports adjustments to grind size and dose, making it easier to tailor shots to your chosen beans.
The powerful steam system and wand let you craft silky micro-foam, enabling latte art and cappuccino finesse. This capability pairs with the machine’s solid build to support daily ritual-level coffee making, whether you’re practicing correct pour technique or experimenting with latte textures.
The package includes practical components you can start using right away: a portafilter, milk frothing pitcher, 1- and 2-cup filters (pressurized), dosing funnel, coffee spoon, and a user manual. The setup is intuitive, helping you focus on taste and technique from your first pull.
Neretva backs its products with a customer-first mindset, offering responsive assistance and guidance for your coffee journey. If you have questions or want ideas for new drinks, our team is ready to help and ensure you enjoy your machine with confidence.
Q: What makes the Neretva Espresso Machine good for home use?
A: It combines a 15-bar pump, precise temperature control, and a visible gauge for consistent, customizable brews.
Q: What’s included in the box?
A: Machine, portafilter, milk pitcher, filters, dosing funnel, and user manual.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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