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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the Mountain guest insulated lunch bag, your stylish companion for daily meals at the office, campus, or during weekend getaways. It blends fashion with practical insulation to help keep meals fresh and ready when hunger strikes.
Constructed from eco-friendly 600D Oxford cloth, the exterior is durable and water-repellent. Inside, a BPA-free, food-grade aluminum foil lining pairs with a 13 mm thick thermal insulation pearl foam to help maintain temperature and protect contents. The construction is designed for easy cleaning and repeated use, so it stays ready for your next outing.
Weighing only about 0.71 pounds, this bag offers generous space for lunch boxes, fruits, snacks, and drinks. A convenient front pocket keeps small items like your phone, tissues, or utensils within easy reach.
The bag features a durable handle and a detachable, adjustable shoulder strap option for versatile carrying (strap configuration may vary by seller). Built for daily lunches, toiletries, or compact shopping trips, it adapts to your routine.
Wipe clean the exterior and interior after use. The insulated lining resists staining and is designed for repeated use, keeping your food’s presentation neat and appetizing.
With Mountain guest, you get a practical, fashionable lunch bag that supports on-the-go meals without promising guaranteed results. Use it as a reliable partner for busy days and varied settings.
Q: Is the shoulder strap included with this lunch bag?
A: The listing notes that the shoulder strap is not included.
Q: What helps keep food fresh inside this insulated bag?
A: A BPA-free interior liner with a thick thermal insulation layer maintains temperature.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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