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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Meet the LuxStep Kitchen Mat, a waterproof, cushioned rug designed to ease the load on your feet as you cook, wash, or work at a standing desk. Sized at 17.3 by 28 inches in a versatile grey, it sits softly underfoot and resists moisture so everyday spills won't ruin the moment.
Constructed with a soft PVC foam core, the mat delivers a gentle lift that softens transitions from tile to sink to workstation. Its beveled edges create a smooth, edge-to-edge feel, while the non-slip bottom helps keep the mat in place, reducing the chance of trips during busy kitchen hours or late-night tasks.
Whether you spend long hours prepping meals, standing by the sink, or taking a quick stand break by your desk, this mat stays put on multiple surfaces, including tile, wood, ceramic, and marble. The waterproof surface makes cleaning a quick chore—wipe with a damp cloth, vacuum, or sweep away crumbs and dust in seconds.
Care and setup are straightforward: spread the mat on a flat, dry surface, avoid water pooling under it to minimize slipping, and if creases form during storage, lay it flat and give it a gentle blast with a hairdryer on a warm setting to restore its shape.
In everyday life, the LuxStep mat offers a practical layer of comfort that complements a busy kitchen, a busy sink corner, or a focused workstation. It’s not a medical device or a promise of results, but many users report a more comfortable standing experience during routine tasks. If you’re looking for a practical upgrade to your floor space, this mat provides a thoughtful combination of grip, cushion, and easy care.
Q: What surfaces does the LuxStep Kitchen Mat work best on?
A: It performs well on tile, wood, ceramic, and marble surfaces, staying in place with beveled edges and a non-slip bottom.
Q: How do I clean and maintain the mat?
A: Wipe with a damp cloth, vacuum, or sweep; lay flat to remove creases; avoid water pooling under the mat.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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