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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
Whether you’re at the office, at school, or on the go, the Itslife Soup Thermo helps you enjoy meals at the right temperature with a sturdy, everyday design. The 32 oz capacity covers generous portions, while the exterior blends practicality with a sleek gray finish. Built for busy days, this jar invites you to a comforting bite whenever you’re ready.
The inner chamber is crafted from food-grade 18/8 stainless steel and uses double-wall vacuum insulation. This construction helps keep hot foods warm for up to 6 hours and preserves cold foods for up to 8 hours, making it easy to plan a satisfying lunch away from home.
The jar includes a hidden handle and a folding spoon, making it easy to grab and go without carrying extra utensils. A bottom silicone pad keeps the container steady on desks or tables, reducing the chance of spills from light bumps.
For hot foods, pour in hot water and preheat for 10–20 minutes before filling. For cold foods, refrigerate the contents for 10–20 minutes before filling. Before lunch, open the exhaust valve and let the jar stand for 5 minutes to release built‑up air, then turn the hidden handle to open easily.
This multi‑function lunch jar is designed for teens, women, and adults alike, combining durability with straightforward care. The interior remains free of plastics, aligning with simple, healthy handling for a busy lifestyle.
Q: How long does Itslife Soup Thermo keep food hot or cold?
A: Hot up to 6 hours and cold up to 8 hours with double-wall vacuum insulation.
Q: What features help prevent leaks or spills?
A: Screw-cap with seal washer, silicone base, and leak-proof inner lid prevent spills.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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