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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Fellow Carter Wide Travel Mug is a 16 oz tumbler designed to deliver a satisfying sip whether you’re commuting, hiking, or traveling. Its ceramic interior helps preserve the natural aroma and flavor of your tea or coffee, while the matte white finish lends a refined, professional look to your daily kit.
Built with 304 18/8 stainless steel and double-wall vacuum insulation, this mug is engineered for temperature control during busy days away from home. Expect hot beverages to stay warm for hours and iced drinks to stay refreshingly cold for extended periods.
The Carter is built to tag along in a car, bike, or backpack. A leak-proof seal and quick twist-lock lid provide confidence on the go, while the tapered lip supports easy sipping and the wide mouth allows quick filling and thorough cleaning.
Dishwasher safe means faster cleanup after busy days, and the interior ceramic coating cleans with minimal effort. Made from BPA-free materials, Carter supports repeated use over disposable cups. An independent audit notes carbon neutrality after about 27 uses versus disposable cups.
Whether you’re sipping coffee at sunrise, tea during a mid-day break, or hot water after a workout, the Carter Wide Travel Mug brings a refined touch to routine moments and everyday adventures, without promising guaranteed outcomes.
The mug’s slim, mug-inspired mouth delivers a fuller aroma, while the matte white finish resists fingerprints and feels balanced in the hand. Its 16 oz capacity strikes a practical balance between length of your beverage and portability, and its compact silhouette fits most cup holders and backpacks.
Use cases include early-morning coffee on the commute, desk-side tea during a busy day, or a hot beverage after a workout—all enhanced by a thoughtful design that prioritizes flavor, ease, and daily reuse.
Q: Is the Fellow Carter wide travel mug leak-proof?
A: The mug features a twist-lock lid and secure seal to help prevent leaks during transport.
Q: How long do you stay hot or cold with the Carter mug?
A: Heat stays up to 12 hours; cold lasts up to 24 hours with double-wall vacuum insulation.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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