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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
The Epic Pure Countertop Water Filter Dispenser is a spacious 36-cup jug designed for easy access to clean drinking water, whether you’re refilling glasses at breakfast or serving beverages for a family dinner. It offers a practical, space-conscious solution that fits comfortably on countertops and can sit on refrigerator shelves when you’re keeping the fridge stocked with filtered water.
Built around a proprietary solid carbon block filter, this system targets common tap water contaminants while preserving beneficial minerals. It’s rigorously tested against NSF/ANSI standards 42, 53, 401, and P473 to provide credible filtration performance. Each premium cartridge yields up to 150 gallons, which translates to fewer frequent replacements compared with many standard pitchers.
Durability and safety are central to the design: the dispenser is 100% BPA-free, made with food-grade materials, and fully recyclable where facilities allow. The large capacity means fewer refills, and the smooth pour design makes it easy to fill from the tap or pour into a glass or pitcher without spills. A built-in LED timer helps you know when it’s time to change the filter, removing guesswork from maintenance.
In everyday use, you’ll notice the convenience of a ready-to-pour water source that can address everyday hydration needs—from coffee and tea to dinner table refills—while staying within reach of busy households. This is a practical choice for homes that rely on city water and want a straightforward path to filtered water without sacrificing minerals your body may rely on.
Note: Benefits described here reflect product features and typical usage scenarios. Individual results may vary with water quality and usage patterns.
Q: What contaminants does the Epic Pure Countertop Water Filter remove?
A: It reduces common tap water contaminants such as chlorine, fluoride, and lead while preserving essential minerals.
Q: How many gallons does a filter cartridge yield and is the unit BPA-free?
A: Each filter purifies up to 150 gallons; the dispenser is BPA-free and built with food-grade materials.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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