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We proudly offer free shipping on all orders across Canada. Every item in our store is delivered with no additional shipping cost.
When you place an order, estimated delivery times are provided based on product availability and your location. Shipping details will be shown at checkout so you know exactly when to expect your order.
Please note that delivery times may vary depending on your region and carrier availability. While all orders ship free, we work with trusted logistics partners to ensure reliable and timely delivery.
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (for example, you received an incorrect or defective item), we will cover the return shipping costs.
Refunds are typically processed within four weeks from the time you hand your package to the return carrier. This timeframe includes the return transit time to our facility (5 to 10 business days), return processing once received (3 to 5 business days), and the time required by your bank to complete the refund (5 to 10 business days). In many cases, refunds are issued sooner.
To initiate a return, simply log in to your account, view your order under the My Account section, and select the Return Item(s) option. You will receive a confirmation email once your return has been received and processed.
Please note that deliveries to remote or outer regions of Canada may experience minor delays during peak seasons or due to weather conditions. These delays are temporary and may vary depending on location and carrier operations. We appreciate your understanding and patience.
New England Stories presents a 12‑month maintenance kit designed for Nespresso Vertuo machines. The odorless liquid descaler, paired with cleaning tablets and a reusable pod, combines safety, vegan‑friendly materials, and simplicity in a single set. This kit aims to support routine cleaning without harsh additives, helping you brew with confidence.
Inside the box, you’ll find three essentials that work together to support your machine:
Descaling dissolves mineral buildup and limescale that can accumulate over time, enabling smoother water flow and clearer internal passages. The cleaning tablets target coffee oils and residue, contributing to a fresher-tasting brew. The combination supports flavor clarity, while maintaining a clean brewing system without introducing harsh chemicals.
In real life, this kit suits busy mornings when you want a consistent, clean cup, and weekends when guests might notice a clearer aroma and a more balanced flavor. Regular maintenance can be integrated into a simple routine, especially for Vertuo owners who value dependable performance without lengthy downtime.
Environmentally minded users will appreciate the kit’s approach, including vegan‑friendly materials and a design that supports reusable components. While results can vary by machine and water, many see a refreshed taste, smoother extraction, and improved reliability from regular care.
Q: What exactly is included in the 12 Months Descaling Kit?
A: The kit includes 1 bottle of odorless descaling solution for up to four uses, 12 Vertuo cleaning tablets, and 1 reusable Vertuo pod.
Q: How can this kit improve my Vertuo machine's performance?
A: Regular descaling and cleaning remove mineral buildup and coffee residues, helping flavor clarity and smoother brewing.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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